Frequently Asked Questions
Can I assign multiple agents for a particular messaging medium? Can I impose the necessary restrictions?
Yes. You can add an unlimited number of users to the KWIM platform with our Standard Plan. Using our Role-based and Agent-based options you can set restrictions at any level.
KWIM provides our prospective customers with a free demo at your convenience. If you would like to book a demo with us today.
Yes, you can contact our support team at email@example.com who will assist you with the change in the subscription plan process.
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Start using KWIM now with our 14-day free trial program! Get the most out of our powerful and easy-to-use platform and receive the best possible service with our reliable support team—all at no extra cost!
During the 14-day free trial period, while you will have FREE access to all the amazing features on KWIM, there may be certain restrictions on messaging if your Facebook Business Verification is pending.
These restrictions can be-
- You can receive an unlimited number of messages from your users but you can only chat with 10 unique users per day during this period.
- You can send notifications to 2 unique users in a day. Notifications can be sent using WhatsApp templates that are pre-approved by Facebook.
Please note: You need to complete your Facebook business verification before your trial access expires in 14 days. Your trial access allows you to send messages to a limited set of phone numbers before your business is verified. Once your business verification is complete, you will have access to more functionality on your account.
When you create a WhatsApp business account, you’ll need to verify your Facebook business page. This may require documents such as a certificate of incorporation or a business license.
Before your business is verified, you can test out the messaging feature by sending free test messages to a limited range of numbers in a trial experience. Once you've uploaded official documents to verify your business, you'll have access to an expanded trial experience with additional messaging options.
There are two components to the KWIM’s pricing structure:
- Subscription charges - based on the plan you choose for your business.
- WhatsApp conversation charges - based on the conversations between your business and the user. KWIM bills you summing up both these components - the subscription charges and your WhatsApp conversation bill.
KWIM supports unlimited team member logins in any pricing plan that we offer. You can add as many team members as you need for your business.
When it comes to selecting a number to be used for KWIM, you can use any valid number that can receive an OTP via SMS or a voice call. This could be a virtual number or a regular SIM number.